Archive for the ‘Press releases’ Category

Novarica Market Navigators on Policy Admin Systems Published

Tuesday, May 25th, 2010

We estimate that 30-40 P/C insurers and 5-10 L/A/H insurers went live with a new policy administration system over the last 12 months.

With over 50 P/C systems and 25 L/A/H systems vying for marketshare, it’s an intensely competitive and confusing marketplace. Our new updated Novarica Market Navigators are designed to help insurers rapidly scan the market and create their long shortlists for further evaluation.

The reports are online at

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US Insurer IT Budgets and Projects for 2010 and 2011

Monday, May 10th, 2010

We’ve just published our latest poll of 80 US insurer CIOs on US Insurer IT Budgets and Projects for 2010 and 2011. As predicted, insurer IT budgets continue to hold, with additional modest increases projected for next year.

Insurers continue to focus their IT spending on delivering badly needed business capabilities to support growth and reduce overall operating expenses, but highest priority areas vary widely by size and sector of company.

Highest priority initiatives continue to be policy administration and business intelligence, with claims and agent portals also important in some sectors.

I’ll be hosting a webinar on June 16 at 2 pm ET to discuss these latest findings. You can register online at https://www1.gotomeeting.com/register/577563121

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Three New Webinars This Week

Monday, May 10th, 2010

We’ll be appearing in three webinars this week:

- Rating 2.0: Improved Collaboration for Better Business Results (Me)
http://www.insurancenetworking.com/web_seminars/-24531-1.html
- Top 5 Ways SaaS BI can Transform Your P&C Insurance Business (Martina)
http://tech-decisions.com/webSeminars/SaasBI/Pages/default.aspx
- Customer, Marketing, and Sales Analytics (Me again)
http://www.insurancenetworking.com/web_seminars/-24575-1.html

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Planning for Straight-Through Processing in Annuities

Friday, April 30th, 2010

Straight-Through Processing (STP) continues to be embraced by major insurance carriers. Some of the  primary reasons include:  improved efficiencies that come with electronic submission, a reduction in not in good order rates (NIGO), and improved relationships with 3rd party distribution resulting from cooperation on STP initiatives. But while STP remains a priority, usage of STP has been modest over the past 3 years.

My new report, Planning for Straight-Through Processing in Annuities,  is designed to give Life and Annuity operations executives and staff a high-level holistic view of STP and prospects for the future. It draws on years of practical experience, reviews of published articles, and conversations with insurance carrier executives.  The report summary is online at http://www.novarica.com/report_stp_annuities.shtml.

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Sector Report: Workers Comp

Wednesday, April 21st, 2010

My new report on Business and Technology Trends in Workers Comp kicks off our new series on specific sectors. Based on interviews with Research Council Members and a detailed review of secondary data, the report examines market trends and recent technology initiatives across the Novarica Insurance Core Systems Map by Workers Comp insurers, highlighting more than 20 named examples of recent projects from public sources.

Top initiatives for WC carriers include core claims systems replacement, business intelligence – especially predictive analytics, portal functionality to provide self service capabilities both to agents and policyholders, policy administration system replacements, and document management upgrades.

I look forward to hearing from WC insurers — contact me at kcarnahan@novarica.com

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Research Council Hits 200 Members, New Principal, New Staff

Monday, March 15th, 2010

We’re very proud to make the following announcements this morning:

The Novarica Insurance Technology Research Council, a moderated knowledge-sharing community of insurer CIOs and other senior executives, has grown to over 200 members. These members represent more than 185 US-based multinational, national, and regional insurers. Members participate in Novarica research and consult with each other and Novarica’s team on issues related to insurer IT strategy. More information is at http://www.novarica.com/council.shtml.

We’re also announcing two new hires today.

Industry veteran Don Desiderato joins us today as a principal within the insurance practice.  Don’s expertise includes core systems strategy, distribution systems, variable and blended staffing models, and IT management and planning within the life/annuity industry, and he has focused throughout his career on transformational leadership within life/annuity organizations. Prior to joining Novarica, his 25-year career includes divisional CIO positions at Prudential and ING, and various IT leadership positions Travelers/CitiGroup, where he also spent his early career.

Don will be presenting next month at the upcoming LOMA Retirement conference on STP for Annuities and with me at the 2010 Life Conference on Improving Time-to-Market for Life/Annuity products.

Also joining Novarica’s staff this month is analyst Thuy Nguyen. Thuy is a recent graduate of Brandeis’ International MBA program, and holds a B.A. from Brown University. Thuy’s experience includes several research and financial analyst positions, as well as experience teaching English overseas.

We are extremely pleased to have reached the 200-member milestone, and we are deeply gratified by the trust the community has placed in us and the positive feedback we’ve received from our members. We’re looking forward to continuing our growth to best serve our clients and members.

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Tectonic changes coming to 401(k) industry

Wednesday, January 27th, 2010

Changes will impact plan participants, sponsors, advisors and product manufacturers, resulting in an industry-wide reshuffling.

Register for Webinar on Feb 17 at 2 pm ET.


January 28, 2010 (New York) – According to a new report from research and advisory firm Novarica (www.novarica.com) , a new development in the 401(k) space may put trillions of dollars into play for advisors and plan manufacturers, while also exposing legal and fiduciary liability for plan sponsors. Due to the new BrightScope.com web site and database, the lack of transparency that has always pervaded the 401(k) industry is rapidly becoming a relic of the past.

Americans are relying more and more on their 401(k) plans for funding their future retirements. Bad or expensive plans are costing American workers too much in terms of delayed retirements and lower plan balances. BrightScope has developed a database and rating engine to score and benchmark plans, and provides detailed data that explicitly tells employees, sponsors, advisors and plan manufacturers just where their current plans fall short.

  • According to the report, the roll out of BrightScope will result in:
  • Sponsors moving to purchase more cost-effective and attractive plans to meet their fiduciary duty to plan participants.
  • Participants gaining better investment and retirement outcomes from their 401(k) plans as they pressure sponsors to provide benefits and utilize lower-cost plans similar to others among their peer group firms.
  • Advisors will be able to sell more-competitively based on the transparency of plan data showing the current costs of both the overall plan and the underlying investment choices.
  • Manufacturers will be forced to develop lower-cost plans to reflect a more transparent and competitive marketplace. Due to the BrightScope solution, plan and investment option costs are projected to rapidly decline in the 401(k) industry.

Novarica believes that the BrightScope ratings will eventually have a similar impact to the Morningstar ratings on mutual funds, identifying future winners and losers in the 401(k) industry.

“America is looking to defined contribution plans, such as 401(k)s, to replace the defined benefit pension plans, and to take the stress off Social Security,” states Robert J. Ellis, Principal and head of Wealth Management at Novarica, and lead author of the report. “The problem was that, for most of the industry participants, the lack of transparency meant that plans were more expensive than they needed to be. Especially bloated were the fees charged on the underlying investments. BrightScope.com, combined with new Federal regulations, will change all that for the betterment of American workers’ retirement outlooks, but current providers will need to adjust to a radically altered marketplace.”
The 14-page report is available from Novarica at http://www.novarica.com/report_brightscope_401k.shtml . Mr. Ellis will also be hosting a webinar discussing the report on February 17 at 2 PM Eastern. Interested attendees may register online at https://www1.gotomeeting.com/register/760027265 .

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Best Practices in Social Networking for Wealth Management

Tuesday, January 12th, 2010

January 12 (New York) – Novarica (www.novarica.com), a research and advisory firm focused on markets, operations, and technology in insurance and wealth management, has issued a new report identifying best practices for wealth management firms to follow in order to maximize the benefits of Social Networking. Top findings from the report include:

  • Appropriate use of social networking tools is most beneficial when combined with online trading capabilities, resulting in increased client trading through better distribution of trading ideas and concepts, thereby increasing firm revenues. Without trading capabilities, social networking simply adds costs in terms of managing the new channels.
  • Outside the self-service online brokerage industry, few wealth management firms are successfully deploying social networking tools, thereby missing opportunities to increase client loyalty and capture the elusive Generation Y investor, the future of wealth management.
  • Firms need to incorporate social networking at their own sites and on their own servers to ensure appropriate compliance; having advisors doing their own thing on Twitter and Facebook is a recipe for a compliance disaster.

“Social networking is a powerful dynamic sweeping communications and peoples’ daily interactions through technology. By combining social networking tools with online self-service capabilities, wealth management firms can build powerful integrated offerings that improve trading volume and client loyalty while creating a methodology for firms to capture the still-elusive Gen Y investor,” comments study author Robert J. Ellis, a principal and head of wealth management at Novarica.

The 15-page report includes tables outlining current social networking of leading institutions and is available from Novarica at http://www.novarica.com/report_social_networking_wm.shtml. Mr. Ellis will also be hosting a webinar discussing the report on January 27 at 2 PM Eastern. Interested attendees may register online at https://www1.gotomeeting.com/register/141451256

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Smartphone Apps for Insurers

Monday, January 4th, 2010

Our new executive brief focuses on examples and key issues in the area of smartphone apps for insurers.

While we don’t believe that smartphone apps are a do-or-die competitive necessity at this stage for most insurers, the adoption rates in banking and some of the innovative applications launched by insurers in 2009 point the way to smartphones taking an important place in a multi-channel communication strategy in the near future.

We recommend that insurers monitor their competitors’ activities in this space and consider the costs and benefits of creating smartphone apps for their target customers. Benefits include marketing value (for the early movers in each marketplace) as well as facilitating communication with important customer segments. Some cost savings may also be possible, but improved service is a more realistic goal.

When thinking about smartphone apps, insurers should consider the three key capabilities of smartphones – convenience, cameras, and GPS – as well as the short-term and long-term value of apps linked to specific phone platforms vs. the device independent mobile web.

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Understanding ACORD

Monday, January 4th, 2010

We’ve expanded out some our original comments about recent developments at ACORD into a full report, online at http://www.novarica.com/report_acord_framework.shtml with additional focus on what’s ready for insurers to use today, and what the impact could be for different roles, including data modeler, architect, and business analyst.

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