Archive for the ‘Webinars’ Category

Do a Lot More with A Little More

Wednesday, May 12th, 2010

My latest column at INN is about the shift from the “Do More with Less” mindset of insurance IT budgeting to “Do a Lot More with a Little More.”

Across the industry, insurer CIOs are being called upon to deliver ever-increasing sets of business capabilities with budgets that are not shrinking, but also not growing fast enough to meet demand without a leap forward in efficiency. To meet these challenges, CIOs are embracing several key strategies, including blended sourcing, agile development methodologies and modern application infrastructures. While most insurer CIOs are not facing the declining budget situation of the last economic crisis, or even the beginning of the current one, the new rallying cry is to “Do a lot more with a little more.”

Read the full column at INN, and tune into my webinar on June 16 to join the discussion. https://www1.gotomeeting.com/register/577563121

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US Insurer IT Budgets and Projects for 2010 and 2011

Monday, May 10th, 2010

We’ve just published our latest poll of 80 US insurer CIOs on US Insurer IT Budgets and Projects for 2010 and 2011. As predicted, insurer IT budgets continue to hold, with additional modest increases projected for next year.

Insurers continue to focus their IT spending on delivering badly needed business capabilities to support growth and reduce overall operating expenses, but highest priority areas vary widely by size and sector of company.

Highest priority initiatives continue to be policy administration and business intelligence, with claims and agent portals also important in some sectors.

I’ll be hosting a webinar on June 16 at 2 pm ET to discuss these latest findings. You can register online at https://www1.gotomeeting.com/register/577563121

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Three New Webinars This Week

Monday, May 10th, 2010

We’ll be appearing in three webinars this week:

- Rating 2.0: Improved Collaboration for Better Business Results (Me)
http://www.insurancenetworking.com/web_seminars/-24531-1.html
- Top 5 Ways SaaS BI can Transform Your P&C Insurance Business (Martina)
http://tech-decisions.com/webSeminars/SaasBI/Pages/default.aspx
- Customer, Marketing, and Sales Analytics (Me again)
http://www.insurancenetworking.com/web_seminars/-24575-1.html

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E-business is not about “work” — it’s about results

Thursday, April 15th, 2010

At The Life Conference this week, there was an overview presentation about operations and technology trends that contrasted the “old world,” in which the carrier did all the data entry work for customers and agents, to the “new world,” in which this work is pushed out to the customers and agents. The presenter seemed to marvel at this, and shrug that hey, if that was what people wanted, that was OK, but it seemed strange to him.

Here’s the thing: e-commerce is not about the “work” — it’s about the results.

If agents or customers can get a quote or policy issued ASAP, they don’t mind doing data entry to get those results. What they don’t like is doing data entry and not getting anything for their efforts.

Similarly, customers like online self-service because they are in control. They see the information they want, when they want. They can interact with it, and they can do it all without using a call center rep. Unless call center reps are providing advice, they basically serve as an inefficient human interface layer to the company’s systems, translating voice to synaptic signals, to typing, to visual input, back to synaptic signals, and back to voice again.

Companies launching or improving their e-business systems should think less about who’s doing how much work and more about who’s getting how much value in terms of convenience, improved response time, and general efficiency.

PS, if it’s not the user getting the value, it’s not going to work.

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New I&T Video Interview re: Policy Admin Systems

Wednesday, February 3rd, 2010

iandtvideo

New I&T Video on what’s going on in Policy Administration Systems.

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Tectonic changes coming to 401(k) industry

Wednesday, January 27th, 2010

Changes will impact plan participants, sponsors, advisors and product manufacturers, resulting in an industry-wide reshuffling.

Register for Webinar on Feb 17 at 2 pm ET.


January 28, 2010 (New York) – According to a new report from research and advisory firm Novarica (www.novarica.com) , a new development in the 401(k) space may put trillions of dollars into play for advisors and plan manufacturers, while also exposing legal and fiduciary liability for plan sponsors. Due to the new BrightScope.com web site and database, the lack of transparency that has always pervaded the 401(k) industry is rapidly becoming a relic of the past.

Americans are relying more and more on their 401(k) plans for funding their future retirements. Bad or expensive plans are costing American workers too much in terms of delayed retirements and lower plan balances. BrightScope has developed a database and rating engine to score and benchmark plans, and provides detailed data that explicitly tells employees, sponsors, advisors and plan manufacturers just where their current plans fall short.

  • According to the report, the roll out of BrightScope will result in:
  • Sponsors moving to purchase more cost-effective and attractive plans to meet their fiduciary duty to plan participants.
  • Participants gaining better investment and retirement outcomes from their 401(k) plans as they pressure sponsors to provide benefits and utilize lower-cost plans similar to others among their peer group firms.
  • Advisors will be able to sell more-competitively based on the transparency of plan data showing the current costs of both the overall plan and the underlying investment choices.
  • Manufacturers will be forced to develop lower-cost plans to reflect a more transparent and competitive marketplace. Due to the BrightScope solution, plan and investment option costs are projected to rapidly decline in the 401(k) industry.

Novarica believes that the BrightScope ratings will eventually have a similar impact to the Morningstar ratings on mutual funds, identifying future winners and losers in the 401(k) industry.

“America is looking to defined contribution plans, such as 401(k)s, to replace the defined benefit pension plans, and to take the stress off Social Security,” states Robert J. Ellis, Principal and head of Wealth Management at Novarica, and lead author of the report. “The problem was that, for most of the industry participants, the lack of transparency meant that plans were more expensive than they needed to be. Especially bloated were the fees charged on the underlying investments. BrightScope.com, combined with new Federal regulations, will change all that for the betterment of American workers’ retirement outlooks, but current providers will need to adjust to a radically altered marketplace.”
The 14-page report is available from Novarica at http://www.novarica.com/report_brightscope_401k.shtml . Mr. Ellis will also be hosting a webinar discussing the report on February 17 at 2 PM Eastern. Interested attendees may register online at https://www1.gotomeeting.com/register/760027265 .

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I&T Webinar on Document Automation, Thu 12 pm EST

Tuesday, January 19th, 2010

I’ll be presenting on an I&T webinar on Document Automation for insurers in a multi-channel world, Thursday 1/21 at 12 pm EST. Register at: https://www.techwebonlineevents.com/ars/eventregistration.do?mode=eventreg&F=1001947&K=CAA1AC

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Podcast on Product Configuration and Policy Admin

Monday, January 18th, 2010

I’m featured as a guest speaker in a new vendor-hosted podcast on product configuration and  policy admin systems. You can listen here.

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Best Practices in Social Networking for Wealth Management

Tuesday, January 12th, 2010

January 12 (New York) – Novarica (www.novarica.com), a research and advisory firm focused on markets, operations, and technology in insurance and wealth management, has issued a new report identifying best practices for wealth management firms to follow in order to maximize the benefits of Social Networking. Top findings from the report include:

  • Appropriate use of social networking tools is most beneficial when combined with online trading capabilities, resulting in increased client trading through better distribution of trading ideas and concepts, thereby increasing firm revenues. Without trading capabilities, social networking simply adds costs in terms of managing the new channels.
  • Outside the self-service online brokerage industry, few wealth management firms are successfully deploying social networking tools, thereby missing opportunities to increase client loyalty and capture the elusive Generation Y investor, the future of wealth management.
  • Firms need to incorporate social networking at their own sites and on their own servers to ensure appropriate compliance; having advisors doing their own thing on Twitter and Facebook is a recipe for a compliance disaster.

“Social networking is a powerful dynamic sweeping communications and peoples’ daily interactions through technology. By combining social networking tools with online self-service capabilities, wealth management firms can build powerful integrated offerings that improve trading volume and client loyalty while creating a methodology for firms to capture the still-elusive Gen Y investor,” comments study author Robert J. Ellis, a principal and head of wealth management at Novarica.

The 15-page report includes tables outlining current social networking of leading institutions and is available from Novarica at http://www.novarica.com/report_social_networking_wm.shtml. Mr. Ellis will also be hosting a webinar discussing the report on January 27 at 2 PM Eastern. Interested attendees may register online at https://www1.gotomeeting.com/register/141451256

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Webinar 1/27: The Claims Data Treasure Chest

Friday, January 8th, 2010

I’ll be presenting on “The Claims Data Treasure Chest: How leading carriers employ business intelligence to unlock the riches within” on an upcoming webinar hosted by Guidewire on Wednesday, Jan 27 at 10 PST/1 EST, along with Al Parisian CIO of Montana State Fund and Thom Matush, AVP and Director, Claim  System Management at Republic Western Insurance Company. More here.

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