Archive for the ‘IT Spending’ Category

Do a Lot More with A Little More

Wednesday, May 12th, 2010

My latest column at INN is about the shift from the “Do More with Less” mindset of insurance IT budgeting to “Do a Lot More with a Little More.”

Across the industry, insurer CIOs are being called upon to deliver ever-increasing sets of business capabilities with budgets that are not shrinking, but also not growing fast enough to meet demand without a leap forward in efficiency. To meet these challenges, CIOs are embracing several key strategies, including blended sourcing, agile development methodologies and modern application infrastructures. While most insurer CIOs are not facing the declining budget situation of the last economic crisis, or even the beginning of the current one, the new rallying cry is to “Do a lot more with a little more.”

Read the full column at INN, and tune into my webinar on June 16 to join the discussion. https://www1.gotomeeting.com/register/577563121

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US Insurer IT Budgets and Projects for 2010 and 2011

Monday, May 10th, 2010

We’ve just published our latest poll of 80 US insurer CIOs on US Insurer IT Budgets and Projects for 2010 and 2011. As predicted, insurer IT budgets continue to hold, with additional modest increases projected for next year.

Insurers continue to focus their IT spending on delivering badly needed business capabilities to support growth and reduce overall operating expenses, but highest priority areas vary widely by size and sector of company.

Highest priority initiatives continue to be policy administration and business intelligence, with claims and agent portals also important in some sectors.

I’ll be hosting a webinar on June 16 at 2 pm ET to discuss these latest findings. You can register online at https://www1.gotomeeting.com/register/577563121

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90+ US Insurer CIOs on Budgets and Plans Across the Core Systems Map

Tuesday, January 26th, 2010

Over the past three months, we’ve conducted 30 minute phone interviews with over 90 of the 150 members of the Novarica Insurance Technology Research Council. These interviews were guided by identifying activities and needs related to the areas described by the Novarica Insurance Core Systems Map, and followed a conversational flow.

The resulting Special Report is now available: a 56-page presentation-style report analyzing these interviews by size, sector, and functional area, and providing an unparalleled view into the priorities and issues of US insurer CIOs for 2010.

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P&C Billing Systems Market Navigator

Monday, January 4th, 2010

We’ve just published an updated edition of Novarica Market Navigator: US P/C Billing Systems 2010Q1.

P&C insurers have continued to turn to the vendor market for billing systems, with the customer bases of the top 12 systems expanding by 27% over the past two years.

P&CBilling

The provider market in billing is very active. Since our last report in early 2008, Guidewire has become a much more established player with four live clients and over a dozen companies in implementation. MajescoMastek purchased STG and continues to expand their client base and improve the UI of the application. CSC and LexisNexis have also grown their customer bases, and StoneRiver (formerly Fiserv) continues to hold a solid position. Oracle and Duck Creek have also entered the market since our last report.

However, the report notes, the market in the US may be flattening out somewhat overall. In our most recent poll of our Novarica Insurance Technology Research Council, 24% of midsize P/C insurers and 4% of large P/C insurers listed Billing among their top three projects for 2009, but for 2010, only 4% of midsize and 4% of large companies listed it among their top three projects.

Insurers should recognize the increased negotiating power that this slowdown may offer them, and vendors should prepare for additional competition.

The report is summary and purchasing information is online at http://www.novarica.com/report_billing_nmn_update.shtml.

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“IT Investment to the Rescue”

Thursday, December 17th, 2009

Nice wrap-up series by Anthony O’Donnell at I&T called IT Investment to the Rescue. Excerpt below, click for full article at I&T.

“Rates are not growing, [and] the market is shrinking due to poor performance across the economy,” observes Matthew Josefowicz, head of Novarica’s (New York) insurance practice. “Carriers will have to ’steal’ market share from others by providing better pricing or service, and IT is at the bottom of that.”

The competitive realities of economically challenging times are not new, but this time around other factors are intensifying the need to react, suggests Josefowicz. While “flexibility” and “agility” have long been buzzwords in the insurance technology marketing lexicon, for example, the velocity at which the economy plunged during the crisis showed just how important these qualities are to the insurance enterprise. Even now, Josefowicz comments, “Few insurers’ infrastructures are optimized to support rapid shifts in business strategy.”

Carriers similarly find themselves challenged to keep up with customer expectations when it comes to technology. Today’s personal technology has outstripped business technology, with enormous consequences for both consumer-facing technology and the internal work environment. “It’s easier for people to find information and conduct transactions in their personal lives than through enterprise technology,” Josefowicz notes. “That’s a major change.”

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US Insurer IT Budgets and Projects for 2010

Monday, December 14th, 2009
We’ve just published our latest report from our research council on IT spending and project trends for 2010, based on a survey of 94 US insurers.
As 2010 looms, midsize insurers are expecting small increases in IT spending, while large property/casualty insurers expect mostly to hold steady, and large life/annuity/health insurers are split, with some wounded firms trying to stay stead or cut, and others preparing to invest to support growth strategies. Overall, fewer than a third of insurers in any category are expecting to reduce IT spending in 2010.

The most common top project for 2010 is policy administration, even for large life insurers, who have traditionally put off investments in this area, with business intelligence a close second. Agent portals, consumer portals, underwriter tools and workflow, and CRM are also being prioritized by some size/sector groups.

The report contains tables of more than 30 different project areas and the percentages of participants who cite them as a top-three project for 2009 and 2010, as well as our new Novarica Insurance Core Systems Heat Maps for each size/sector group.

UPDATE 12/18/09: I’ll be discussing some of the findings of this report in a webinar on 1/13/10. Register here.

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The clock is ticking on cost-basis reporting…

Monday, December 14th, 2009

Thanks to the 2008 Emergency Economic Stabilization Act, at the start of 2011 many financial firms will be required to report the cost basis of publicly-traded securities to both taxpayers and the IRS. To comply, firms such as broker-dealers and fund custodians will need to update their systems.This new law was created by a serendipitous combination; the IRS was concerned that the cost-basis numbers investors put on their Schedule D’s were, perhaps, a little too high, while the Federal government increased an already-insatiable thirst for revenue. The IRS estimated that under-reporting was costing some $7 billion annually. Voila – tax cost basis reporting was born.

Many firms have been trying to figure out how they build their own system, or planning on letting their custodian handle it. Wrong and wronger. Others were waiting for detailed IRS regulations. Wrongest. The reality of tax lot accounting, corporate actions and wash sales has overwhelmed most in-house IT departments. In-house solutions are estimated to be running in the $3 million to $5 million range. Plus, the law clearly states that the broker dealers themselves will be ultimately responsible, not the custodians.

For those firms looking for purchased solutions (which include SunGard’s new Cost Basis Reporting Engine, Scivantage’s Maxit and WKFS’ Gainskeeper), they need to get busy selecting a vendor and testing it out. Ditto for those firms that are truly well along in building an in-house solution. But for firms that are late to the party and behind the curve, get out the check book and get ready to write a large check to either a vendor or to the IRS (up to $350,000 for unintentional errors, more for failure to comply).

Because on January 2, 2011, broker dealers better be tracking individual tax lot cost basis details. And in 2012 it will be mutual fund companies, with everyone else on the system by 2013. Happy New Years, y’all.

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Optimism on display at CIO Insurance Summit

Tuesday, December 8th, 2009

Like Matt, I am speaking at and attending the summit, and one thing in particular has struck me:  optimism.  Not unbridled, 2006-type optimism, but more a sense of purpose, a sense of normal budget growth, and acceptance of the relatively recent responsibility place on IT to help drive growth back into the industry.  It has come more in the form of nodding heads as we show the latest trends from our surveys that indicate a rapid thawing of L/H/A IT budgets and their renewed interest in core systems, or in the enthusiastic questions about core systems replacement.

It’s a subtle change, but an encouraging one. As our growing survey data set shows, this change is no fluke–I think 2010 is going to be a big year for insurance IT!

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Online Video Interview at I&T

Thursday, October 22nd, 2009

I&T Video

Matthew Josefowicz interviewed by Kathy Burger of Insurance & Technology Magazine

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Health Reports: Data Mastery and Direct Distribution

Sunday, September 13th, 2009

Novarica is pleased to announce the publication of its first reports specifically focused on health insurers.

The first report, Health Insurers and Data Management: Preparing for an Even More Digital Future, is based on a survey conducted this spring of 27 US health insurers about their readiness for personal electronic health records and their levels of control over their own data infrastructures. The report highlights the continuing investment in business intelligence and data repositories, but notes that enterprise data models and data governance is still lagging at many health insurers.

The second report is an executive brief on Online Direct Distribution in US Health Insurance. With possible changes looming in health insurers’ abilities to underwrite individual business, efficiency will become even more important. This brief provides a snapshot of the current state of online sales and outlines some of the issues for the near future.

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