Bank Industry Insights: 2012′s Record Earnings Offset by Declining NIM

Lee Kyriacou, head of bank industry research

Our latest Bank Industry Insights report analyzes the earnings reports from the 15 largest non-specialty bank holding companies to provide a picture of the industry’s overall earnings performance in 2012. With the official FDIC earnings report due in the next few weeks, it provides a hint of what’s to come from their official report, as well.

So what did we see? The banking industry overall is approaching record earnings, with many big banks showing healthy earnings growth in the double-digits. But industry profitability overall, which is measured by return on equity and return on assets, remains well below historical norms. Across nearly all 15 of the banks, a continued downward drift in the Net Interest Margin is offsetting that record growth, due to a combination of low interest rates and insufficient loan demands. The lack of high margins from bank balance sheets, along with regulatory limits on fee and high expense and capital bases, have limited improvement in return on equity and return on assets for most banks.

Moving forward, all banks (regardless of their 2012 earnings performance) need to find ways to grow lending and revenue faster than their peers. This will support fixed cost restructuring (like high branch costs) and modest investment, while still reducing efficiency ratios.

A free preview of the report is available here.

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Big Banks, Small Banks

Lee Kyriacou, head of bank industry research

Interesting piece by Meredith Whitney in American Banker today on bank stocks, basically saying that in the current weak revenue environment, large banks (which are precluded from M&A) must improve returns by getting smaller, while smaller banks must improve returns by getting bigger. I agree more or less, but there’s an additional layer of complexity. Let’s break the problem into industry issues, and then look at M&A specifically.

The industry issue is not weak revenue or even low net income – in fact, both are at or near record levels. Rather, the core issues are: (1) ROA and ROE remain well below par, (2) top-line revenue growth has been lacking, and (3) huge fixed branch costs are no longer sustainable.

The first is largely about low interest rates and high capital usage; the second about lack of loan demand and one-time regulatory “hits” to fees; the third about technology and customer behavior catching up to free checking.

These industry issues require banks – both large and small – to:
(1) out-compete for superior loan growth or fee revenue,
(2) dramatically restructure their branch costs while investing in e-channels, and
(3) reduce their excess capital.

Now let’s translate these issues to large and small banks, and then add M&A. Large banks can do all three: win lending, restructure branch cost, and reduce capital. In fact, without M&A the large banks must live or die on how well they can out-compete – some will thrive, others will suffer. The mid-sized banks that thrive will create shareholder value by turning to M&A. However, for many smaller banks, the hunt for loans and branch cost reduction may prove too difficult, and as a result the exodus of the smallest banks will likely continue.

I’ll be publishing more on the different challenges of large and small banks this quarter, and I look forward to discussing this on our free webinar Thursday at 2pm ET on trends and issues for 2013. You can pre-register online here.

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Business Continuity Planning and Disaster Recovery: A Wake Up Call

Rob McIsaac

Recent events in the Northeast remind us of what an awesome power Mother Nature can be. Insurers’ planning needs to account for likely scenarios lest they put their customer relationships in peril at the very time the contractual promises they have made are needed most. A mobile app that goes dead, a website that is down or a phone unanswered amounts to the same thing: a breach of the trust that was implicit in the policy or contract. To guide insurers as they strategize for future catastrophes, I’ve just published a Business Continuity and Disaster Recovery Checklist, which is available on our website.

In another era, there may have been more time to recover and have some level of customer sympathy for a company plight. No more. With instant gratification an expectation and some firms’ battle hardened by previous natural disasters, reputational risk rarely can stand significant outages and service disruptions.

Disaster Recovery and Business Continuity Planning is a practical reality of running a modern financial services company. The very survival of the companies CIOs work for may be dependent on the availability, flexibility and adaptability of the plans that they are charged with creating and managing. Keeping the plans fresh and routinely practiced, and re-evaluating them as circumstances evolve, can allow technology organizations to stay a step ahead of the next event. The plans themselves need to adapt to changes in technology deployments, business model needs and customer expectations. Making routine elements of the plan something that can be handled reflexively will open teams up to thinking through the implications of new events which happen in real time–and this can ultimately be the difference between recovery and simply a disaster.

The full report, including a checklist of specific initiatives to consider, is available online here.

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Novarica September Update.

Matthew Josefowicz

So…our Impact Awards will be presented 10/30 in NYC, we’re running our IT Leadership Training Seminar again this November, the CIO Insurance Summit is coming up, there’s a new report on Southeast Asia, reports on enterprise architecture and US Insurance IT Budgets and Projects for 2013 are coming soon, we bought a banking advisory firm and hired the CEO, we hired a new principal with life, investments, and banking background, and one of our analysts got married.

Man, I thought August was supposed to be slow.

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Novarica Banking Re-launch

Matthew Josefowicz

I’m pleased to announce that this week we are formally re-launching our Banking practice under the leadership of my new partner, Rob Rubin. Rob is the former CEO of Facilitas, an independent advisory firm that we’ve recently acquired (full announcement is online).

In addition to the personal expertise of Rob and his team in areas relating to online customer experience and the impact of digital channels on customer acquisition, our new practice also includes unique insights from the FindABetterBank.com web property, where tens of thousands of consumers per month from all across the country show us directly what’s most important to them in choosing a bank.

Rob has presented his research and strategic insights to many bank and credit union clients and industry groups, and will be joining the rest of the Novantas team at BAI Retail Delivery 2012 next month in Washington DC. If you’d like to meet with Rob to learn more about our new focus, please let us know.

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Re-Imagination of Nearly Everything

Matthew Josefowicz

Mary Meeker of KPCB put out her annual “State of the Internet” presentation yesterday. If you haven’t already checked it out, it’s online here.

The most compelling section for me starts on slide 29, “Re-Imagination of Nearly Everything – Powered by New Devices + Connectivity + UI + Beauty – Where we are now…” Most of the slides in this section focus on media & content businesses, personal content management (photos, notes, scrapbooking), and similar areas that have been transformed by the ubiquity of the internet and mobile connectivity, but there are also slides on business collaboration, payments, and other areas.

For example, slide 68 is the re-imagining of personal borrowing and lending, comparing the bureaucratic bank lending process to the streamlined and flexible technology-enabled peer-to-peer lending process.

While Ms. Meeker doesn’t offer a slide on insurance, many of the slides in the Re-Imagining section spoke to coming changes in the insurance market, and resonated (for me) with my recent post on simplifying the customer experience and preparing to manage new levels of complexity in data and operations.

Slide 85 is titled “Magnitude of Upcoming Change Will be Stunning – We are Still in Spring Training.” While the focus is on info tech and internet businesses, many of the points Meeker raises here will have a game-changing impact for insurers, including

  • “Fearless and Connected Consumers”
  • “Unprecedented combo of Focus on Technology AND Design,”
  • “Beautiful/Relevant/Personalized Content for Consumers”

Insurers need to be actively planning for how they will adapt to this rapidly changing world.

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Novarica Research Featured in Bankers as Buyers

Matthew Josefowicz

The 2012 Bankers as Buyers report was released today, and is available for free from the William Mills Agency here.

This valuable report brings together research from leading advisory firms, including Novarica. In addition to our comments on general trends and issues in banking IT for this coming year, it also includes a feature article we wrote on the new importance of technology in serving small business customers.

You can download a free copy of this 75 page report here.

 

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Milestone in FS Cloud Computing

Matthew Josefowicz

Somebody had to be first.

Apparently, it was BBVA, one of Spain’s largest banks, which announced its intention to move 110,000 employees to Google Apps for email, calendaring, docs, chat, video conferencing, and collaboration.

Given the notorious strictness of European data privacy regulations, if cloud computing for these kinds of productivity apps passes muster at European financial institutions, it will get a serious second look here in the US.

For more of our posts and reports on Cloud in US insurance, see http://blog.novarica.com/?category_name=cloud

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More Banks Increasing IT Spend in Small Business Than Any Other Area

Matthew Josefowicz

One of my Novantas colleagues will be previewing some of Novarica’s upcoming research today at the 16th Annual Small Business Banking Conference that shows more banks will be increasing IT spend in small business than in any other business area for 2012. (Read full press release here)

With small business consistently cited as a potential source of job growth, it’s exciting to see banks gearing up to support this critical sector with new technology capabilities. While much of the investment will be around channels (including online, mobile, and branch), we’re also seeing investments planned in analytics and straight-through processing, which should help banks expand their ability to loan to small businesses.

This research was conducted among CIO members of the Novarica Banking Technology Research Council. Full results will be published next week.

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Fraud Prevention and Detection at US Banks

Matthew Josefowicz

Fraud detection and prevention has been a core issue in banking ever since the invention of seal rings and signatures. Today, the proliferation of channels and the accompanying increased expectations for speed and convenience means that fraud detection and prevention relies heavily on information technology capabilities. As fraud patterns get more sophisticated and cross more organizational silos, banks need to invest in analytics as well as traditional channel security.

The majority of banks have already deployed multiple fraud detection and prevention technologies, but a full third of banks in our latest survey are not confident in their ability to detect cross-channel fraud. This may related to the 41% of banks that cited organizational silos as a top barrier to effectiveness. Lack of resources was the most commonly cited factor.

Our latest banking report looks at the state of Fraud Detection and Prevention at US Banks, and highlights some of the key vendors that banks are turning to for assistance in this fight.

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