Novarica Blog

From my latest column in Insurance Networking News:

More than 40 years ago, Paul Newman’s prison guard in the film, “Cool Hand Luke,” made famous the phrase, “What we have here is a failure to communicate.” Yet, today, a quick Google search of the phrase will pull up more than 400,000 hits.

With the quantum leaps in communication technology over the last 10 years, the failure to communicate effectively has become a mortal sin, whether you’re talking about communication within an organization or between an organization and its partners or customers.

…

But enabling this kind of communication takes changes in practices and behaviors as well as technology. In addition to its impact on customer and agent communication, these changed expectations have a significant potential impact on the way IT leaders will manage their own organizations and their relationships with their business counterparts, in four key areas: information accessibility, skills inventory, activity transparency and customer communication with business counterparts.

Read the complete article here.

This entry was posted on Wednesday, February 3rd, 2010 at 5:01 pm and is filed under Article Links, Innovation, Insurance, Web 2.0. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.