As we approach the announcement of the Novarica Impact Awards in the fall, we will be highlighting one Impact Award nominee each week on our blog. The Novarica Impact Awards are voted on by over 300 members of the Novarica Insurance Technology Research Council, making them the only purely peer-reviewed awards program in insurance technology.
Many of the 2016 Impact Awards nominees cited cross-functional teams, with resources familiar with multiple business areas, and the use of Agile methodology as keys to a quick and successful delivery. Common among many projects was a focus on operational transparency, overcoming internal challenges, improving relationships, and cost savings.
This week, we look at an Unum initiative to transition to Agile.
Unum wanted to drive growth and adapt to evolving customer expectations. An Agile operating model would allow Unum the flexibility to quickly respond to market changes and deliver increased value to business partners. The multi-year project began in 2014 and by the end of 2015, Unum had established all Agile teams and trained 85% of members. While adjusting to cultural and organizational change was a challenge, the project team notes that empowering employees to help define and influence areas of change was key to the success of the initiative. Strong leadership, commitment from business partners, and transparent communications were also important to incorporate feedback and course-correct as needed.
For more detail on this project and more than 30 others, including cases from Glatfelter, Prudential, The Hartford, and Homesite, see Novarica’s Best Practices Case Study Compendium 2016.